ASH GREEN SPORTS CENTRE
Terms and Conditions
- General:
- All users must register at the front desk and pay applicable fees.
- Members must inform Reception of any change of contact details.
- The site is smoke free. You must not smoke or use e-cigarettes.
- All new gym members must have an induction to ensure safe use of equipment, for insurance purposes.
- The facilities may not be used while under the influence of alcohol, narcotics or any medication that may affect your ability to exercise safely.
- Car Parking
o 8 marked spaces are available at all times, located immediately to the right as you enter the site.
o Parking bays marked ‘V’ and ‘VP’ must not be used.
o All other spaces, including disabled spaces, may be used outside the following times:
o 8:30am to 9:30am
o 2:30pm to 3:30pm (Wednesdays: 1:30pm to 2:30pm)
o No parking restrictions at weekends, during school holidays, and after 4:00pm.
- Conduct and Safety:
- Respectful behaviour towards staff and other members is mandatory. We reserve the right to remove anyone who is causing a nuisance or being abusive.
- We reserve the right to refuse/revoke membership at any time.
- Proper sports attire and non-marking footwear must be worn at all times.
- Equipment must be used safely and as intended. Report any damage to staff immediately.
- All Health, Safety and Fire signage must be adhered to.
- The sports centre is not responsible for lost or stolen items, including the lockers provided.
- Health and Liability:
- Members must ensure they are fit to participate in activities. Consult a doctor if unsure.
- All injuries must be reported to Reception, who will complete the Accident Book.
- The sports centre is not liable for injuries sustained during use of the facilities.
- All users participate in activities at their own risk.
- Facility Use:
- All equipment must be returned to their original place after use. Please do not misuse weights by dropping them on the floor.
- Please do not take photographs/videos or post remarks on social media that may identify another user.
- Prior approval is required for Personal Training.
- 14 and 15 year olds are permitted to use the gym during supervised sessions or with a nominated adult.
- Use of courts and classes may require booking in advance.
- Time limits may apply during peak hours to ensure fair use for all members.
- Clean up after use and dispose of litter in designated bins.
- For the safety and security of our users, CCTV is in operation inside the facility.
- Instructors and classes are subject to change at any time.
- Cancellations and Refunds:
- Membership cancellations require 30 days notice from your payment date by written instruction
- Cancellations made within 24 hours of the scheduled class or activity will not be eligible for a refund. This applies to all payment methods, including credits, cash, and card payments.
- Credits purchased as part of a block booking (e.g., 5 credits for the price of 6) are valid for 8 weeks from the date of purchase. If you fail to cancel a class or activity at least 24 hours before its scheduled start time, the credit used for that booking will be forfeited.
- Children and Supervision:
- Children under 11 must be supervised by an adult at all times.
- Specific areas may have age restrictions.
- Amendments:
- The sports centre reserves the right to amend these terms and conditions at any time
7. Offers and Promotions:
- New member offers apply only to individuals who have not held a membership within the last two years.
- If a member attempts to redeem a new member offer and has been a member within the last two years, the sports centre reserves the right to cancel the membership or remove the promotional discount without notice.
- Offers cannot be combined with any other discounts unless explicitly stated.
- All promotional codes must be entered at the time of joining; they cannot be applied retrospectively.
By using the facilities, you agree to comply with these terms and conditions.